Refund policy

RETURN & REFUND POLICY

Each Valora Home masterwork is a one-of-a-kind, handcrafted artwork, commissioned and produced specifically for its keeper. Due to the bespoke nature of our craftsmanship and the limited-edition serialization of every piece, we maintain a refined return protocol designed to protect the integrity of both buyer and atelier.

OUR COMMITMENT

We stand fully behind the structural quality and artistic integrity of every piece released from our Istanbul atelier. Should your masterwork arrive with verifiable transit damage or significant discrepancy from your original commission, we offer either a complete refund or replacement at the keeper's discretion.

ELIGIBILITY FOR CLAIMS

Refunds and replacements are extended exclusively under the following circumstances:

· The piece arrives with structural damage caused during transit
· The piece materially differs from its documented specifications
· The serialized authentication is missing or compromised

Standard returns based on personal preference, change of mind, or aesthetic reconsideration cannot be processed, as each piece is custom-cast for its keeper and the molds are subsequently retired from production.

CLAIM PROTOCOL

All claims must be initiated within 48 hours of delivery confirmation. To submit a claim, please contact our atelier at valora.designn@gmil.com with the following:

· Your order reference number
· Photographs of the damage or discrepancy
· Unboxing video documentation (when available)
· A brief written description of the condition

Our acquisitions team will respond within 24 hours and coordinate the resolution pathway.

RESOLUTION TIMELINE

Approved claims are processed under the following framework:

· Initial assessment: Within 48 hours of claim submission
· Resolution determination: Within 5 business days
· Refund processing: 7-10 business days following approval, to the original payment method
· Replacement production: 10 business days from approval, plus standard shipping timeline

INSURANCE COVERAGE

Every Valora Home piece is shipped with full transit insurance covering the complete purchase value. Insurance claims are managed directly by our atelier, requiring no additional action from the keeper beyond initial damage notification.

INTERNATIONAL CUSTOMS

All customs duties and import taxes are pre-arranged and absorbed by Valora Home (DDP delivery). Refunds, when applicable, are issued for the full product value. Original shipping costs and customs duties remain non-refundable on completed deliveries, except in cases of structural damage attributable to transit.

NON-RETURNABLE CIRCUMSTANCES

The following do not qualify for refund or replacement:

· Bespoke or custom commissions outside the standard Archetype Collection
· Pieces showing evidence of installation, modification, or assembly beyond original specifications
· Claims initiated beyond the 48-hour window from delivery
· Damage resulting from improper handling, environmental exposure, or use inconsistent with the Care Guide

CARE & PRESERVATION

Each masterwork is accompanied by our signature Care Kit and preservation protocol. Following these guidelines ensures the longevity of your piece and maintains warranty validity. Detailed instructions are provided within your delivery.

QUESTIONS

For any pre-purchase inquiries regarding this protocol, please contact our atelier at valora.designn@gmail.com. We respond to all communications within 24 hours.

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Valora Home — Architectural Studio
Sheridan, Wyoming, USA